We’re serious about privacy, standards and doing the right thing

You own your data, and your relationship with your users.

We’re just here to help.

We don’t profile your users, or interrupt them with advertising, or sell your data in any way. Fantastically-magical email-based commenting is our only product — not you, your users, or your data.

We choose to operate on an affordable, subscription-based revenue model with a generous free option. You and your users can feel free to post and comment on your site without the worry of being profiled, farmed and sold down the river. That’s not us, and we won’t have any part of it.

The only data that makes it to our servers is the data that we need to be able to reliably deliver emails for you, and even that is governed strictly by our privacy policy. Our commitment to openness and WordPress best practices keeps your data in your hands. Replyable is built on the native WordPress comments and user systems to make sure that what’s yours, stays yours.

This website and any services linked by this Privacy Policy are controlled by Transitive, Inc. (collectively “We” or “us”).

Our Privacy Policy explains

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

If you have any questions about this Privacy Policy, please contact us at: support@replyable.com

Information we collect

We collect information to provide better services to our users and improve our business.

We collect information the following way:

Information we get from your use of our services. 

We may collect information about the services that you use and how you use them, like when you visit different parts of our site or applications and what selections you make on the services. We may also automatically collect certain technical information such as:

Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile information if you use a mobile device to access the site).

Log information

When you use our services or view content provided by us, we may automatically collect and store certain information in server logs.  This information may include:

  • details of how you used our service, such as your navigation paths and search queries, number of posts logged, the content of those posts, comments from users left via email, number of subscribers to your blog, subscriber name, and email address.
  • domain the service is installed on.
  • mobile related information if you access our website using your mobile device.
  • internet protocol address.
  • bug reports submitted will include your php version, your mysql verison, your wordpress version and flavor, and your settings for the service.
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
  • cookies that may uniquely identify your browser, mobile device, or your account.
  • browser type, operating system, and other technical information

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve our services, to develop new services and offerings and to protect us and our users.

When you contact us, we may keep a record of your communication as well as the other information in this Privacy Policy to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We, or our advertising networks may also use cookie, tag, beacon, or other similar technology to serve you relevant advertisements and alert you to our content, even on other sites and services.  This technology can also be used to collect and analyze aggregated information about our users.  The National Advertising Initiative has more information and an opt-out site maintained here:  http://www.networkadvertising.org/choices/

Please keep in mind that comments sections, forums, and other similar areas of our services are public.  Any information posted in those areas is viewable and usable by anyone that has access.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Choice

If we provide you with any mailings or other communication, you can always opt out of that communication.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

You have the right to remove your personal information from our databases.  To do this, please delete your account.  If you have any problems or questions, please let us know by contacting us here and we will assist you with the process.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information in your account. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

Information we share

We do not share personal information with companies, outside organizations and individuals unless one of the following circumstances apply:

With your consent

We will share personal information with companies, outside organizations or individuals if we have your consent to do so.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, outside organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of our users or the public as required or permitted by law.

In case of a sale or asset transfer

If we become involved in a merger, acquisition or other transaction involving the sale of some or all of our assets, user information, including personal information collected from you through your use of our Services, could be included in the transferred assets. Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Services.

In aggregated form for business purposes

We may share aggregated, non-personally identifiable information publicly and with our partners such as business with have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services.

Information security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold however no website is entirely secure.  You should protect the account information in your possession as well.

Third-Party Sites

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on this site.  We also do not control the privacy policies and your privacy settings on third-party sites, including social networks.

Enforcement

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up.

Children Under 13

Our site is not directed toward children under 13 and we will not knowingly collect information for any child under the age of 13.  If you are the parent of a child under the age of 13 and have a concern regarding your child’s information on our site, please contact us at support@replyable.com.

Our Services are Located in the United States

Our website and associated services are hosted in the United States.  If you are outside of the United States, your information will be processed and stored in the United States and you are consenting to such processing and storage.

Changes

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

This Privacy Policy was last updated on March 27th, 2015.

In a nutshell: we only use your information to deliver emails on your behalf.

 

The data that flows through our servers does get logged so our engineers can troubleshoot bugs and so we can spot problems with our infrastructure before it affects customers, but we never sell never sell or trade any information about you, your site, your users, your content, or otherwise.

What’s yours is yours and yours alone.